Focuses on improving well being of different groups of people by responding to issues and challenges they face. (outcome)


  • government set up structures, policies, national programs in a targeted manner
  • Despite efforts of community groups and the govt, there could be gaps in addressing specific needs of groups of people
    • to bridge these gaps individuals can initiate their own efforts of tap on the resources and programs provided by the govt or community groups
    • can also create new community groups to further attend to specific needs of society that has not been addressed

Examples: SocialStudiesExamples

Efforts by InvididualsEfforts by Community GroupsEfforts by Govt
Mdm Malligesvari
Through RSVP Singapore she identified areas of need in community.
used her knowledge and skills and experience to help others.
volunteered as an instructor for Age Well Everyday (AWE) program that promotes active ageing and healthy lifestyles for seniors to reduce risk of dementia.
teaches seniors to stay healthy, exercise and keep active through brain stimulating activities.
RSVP example of SSA (social service agency)
engages Senior citizens in volunteerism.

Senior citizens at RSVP SG serve more than 20000 beneficiaries every year.
include socially isolated seniors, elderly patients discharged from hospital care, mentally disadvantages, and at risk children from low income families.
Govt Agencies such as NCSS develop resources to enhance capabilities of SSAs

NCSS developed Volunteer management toolkit 2.0 provide SSAs with framework and guidelines on how to manage volunteers efficiently.